Overview
This policy explains when Black Zero LLC, doing business as Black Zero Labs, refunds payments for paid plans (Creator, Studio and Team). The Free plan costs nothing, so there is nothing to refund. It is part of our Terms of service.
Paid plans are billed in advance and renew automatically until you cancel. Cancelling stops the next payment; it doesn't refund the current one, except as described below. See the Cancellation policy.
Your first payment
If a paid plan isn't right for you, you can ask for a full refund of your first payment for that plan within [14] days of the payment. We will refund it and end the plan, and your account moves to the Free plan.
This applies once per person or organization, to the first payment for a paid plan, not to later renewals.
Renewals
Renewal payments are not refunded, and we don't refund part of a billing period. When you cancel, your plan stays active until the end of the period you've already paid for.
If a renewal went through after you meant to cancel and you haven't used the paid plan since, email [email protected] within [14] days of the renewal and we will look at it.
Billing mistakes and service problems
We refund in full:
- a charge made in error, such as a duplicate charge or the wrong amount;
- a charge after you cancelled in time, as described in the Cancellation policy;
- the unused part of a billing period if we end your plan or stop offering a Service you paid for, for reasons other than a breach of the Terms of service.
If a serious problem on our side stops you from using a paid plan for a long time, tell us at [email protected] and we will make it right, with a credit or a refund.
Team seats
When you remove a seat from a Team plan, it stays available until the end of the current billing period and is not charged again after that. Seats removed part-way through a period are not refunded. Seats added part-way through a period are charged as described in the Plan policies.
What isn't refunded
- Payments for an account suspended or ended for breaking the Terms of service.
- Fees charged by other companies, including the AI app you connect, which bills you directly under its own terms.
- Taxes that have already been paid to a tax authority and can't be recovered, except where the law requires it.
How to ask for a refund
Email [email protected] from the address on your account. Tell us the plan, the date of the payment and, if you like, why you're asking. We reply within a few business days.
Approved refunds go back to the original payment method through [Payment provider]. They usually arrive within [10] business days, depending on your bank.
Your legal rights
Nothing in this policy limits any right you have under the consumer laws where you live, such as a right to cancel a purchase within a set period. Where the law gives you more than this policy, the law applies.
Changes to this policy
If we change this policy, we will update this page and the date at the top. Changes don't affect a payment made before the change.
Contact
Refunds and billing: [email protected]. Help with the apps: [email protected].